Privacy Policy

1. Introduction

BlivoAI ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered chat platform at blivoai.com (the "Service"). By accessing or using the Service, you agree to the practices described in this policy.

We encourage you to read this Privacy Policy carefully and to check this page periodically for changes. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of such changes.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you register, we collect your email address, name, and password. This information is necessary to create and manage your account.
• Chat Conversations: The messages you send to our AI models and the responses you receive are stored to maintain conversation history, provide continuity across sessions, and improve our services.
• Payment Information: When you purchase a paid plan, we collect billing information through our payment processor (PayPal). We do not store your credit card details on our servers.
• Feedback and Communications: If you contact us with feedback, questions, or support requests, we collect the information you provide in those communications.

2.2 Information Collected Automatically

• Usage Data: We collect information about how you interact with the Service, including the models you use, message frequency, session duration, and feature usage patterns.
• Device and Browser Information: We automatically collect your IP address, browser type, operating system, device type, and referring URL when you access the Service.
• Cookies and Local Storage: We use essential cookies to maintain your session, remember your preferences (such as theme and language), and ensure the Service functions properly.

3. How We Use Your Information

We use the information we collect for the following purposes: to provide, operate, and maintain the Service; to create and manage your account and authenticate your identity; to process and fulfill your plan subscriptions and payments; to store and retrieve your conversation history for a seamless chat experience; to monitor usage patterns and optimize platform performance; to detect, prevent, and address technical issues and security threats; and to communicate with you about your account, updates, and new features.

We do not sell your personal information to third parties. We do not use your conversations to train AI models. Your chat data is used solely to provide the Service and is not shared with AI providers beyond what is necessary to generate responses to your queries.

4. Data Storage and Security

Your data is stored on secure servers with industry-standard encryption both in transit and at rest. We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission using TLS, secure password hashing using bcrypt, regular security audits and vulnerability assessments, and access controls that limit employee access to personal data on a need-to-know basis.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the highest commercially reasonable standards of data protection.

5. Data Sharing

We may share your information in the following limited circumstances: with AI model providers (only the content of your messages necessary to generate responses); with payment processors (PayPal) to process your transactions securely; when required by law or legal process, such as a court order or subpoena; to protect the rights, property, or safety of BlivoAI, our users, or the public; and with service providers who assist us in operating the Service under strict confidentiality agreements.

6. Your Rights

You have the following rights regarding your personal information: the right to access and receive a copy of your personal data; the right to correct inaccurate or incomplete personal data; the right to delete your account and associated personal data; the right to export your conversation history; and the right to object to or restrict certain processing activities. To exercise any of these rights, please contact us through the Service or by emailing our support team.

7. Data Retention

We retain your account information for as long as your account is active. Conversation history is retained until you delete it or close your account. Usage data and analytics are retained for up to two years for service improvement purposes. Payment records are retained as required by applicable financial regulations. Upon account deletion, we will remove or anonymize your personal data within 30 days, except where retention is required by law.

8. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page and, for significant changes, we will provide a more prominent notice, such as adding a statement to our homepage or sending you a notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.